FAQ

Can I change a form's link?

Yes, in Settings. Old links stop working, so update anywhere you have shared it.

Why did a response go to spam?

Either the honeypot field was filled in, or the same email address sent more than five responses in an hour. Open the Spam tab and choose Not spam to restore it.

Do confirmation emails need an email field?

Yes. The builder sends confirmations to the field you pick; API forms use the email field key.

Can I upload files?

Not yet. Ask for a link to the file instead (a Website field works well). File uploads are on the roadmap.

Does it work with my framework or site builder?

Anything that can send an HTTP POST or render an iframe works: plain HTML, React, Vue, Svelte, Next.js, Nuxt, Astro, Webflow, Framer, WordPress and mobile apps. See framework examples and embedding.

Is there a limit on responses?

The free tier covers 100 requests a day across your workspace. Above that, Enterprise is usage-priced at $0.01 per request with a $5 monthly minimum. Contact support@pixelverse.tech.

Where is data stored?

In managed Postgres at Neon, with email through Resend and hosting on Vercel. Some processing happens outside Australia, including in the United States. The privacy policy lists every sub-processor.

Can my team share a workspace?

Team workspaces are not available yet. Today, share the sign-in or forward notifications to a group address. Teams are on the roadmap.